Privacy & Cookies

Quality Finish Patisserie privacy statement is in order to explain the use of certain features and facilities on this web site and to demonstrate our commitment to privacy. Our server automatically logs certain information about your computer and browser whenever you use the site. The logged information includes the type, version and capabilities of browser, operating system and Internet TCP/IP address. We may use this information in order to accurately feed pages that will display correctly for you.

Site Cookies
We may store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We do this to store information that enables us to tailor the webiste to you. By storing this information we can keep those preferences selected as you browse around our pages, and if you return to our website again later.

Third-party Cookies
We additionally use some third party tools to provide features on our websites, and they may also store information about your visit using cookies. We use the following tools that may do this:

Google Analytics
Provides us with information on how you use our website, which pages you visit, and which features you use. You can find out more about what data they may store here: http://www.google.com/intl/en/analytics/privacyoverview.html and and opt-out of it here: http://tools.google.com/dlpage/gaoptout

Facebook
Enables us to use facebook specific features on our website, such as Like buttons, or sharing. You can find out more about what data they may store here: https://www.facebook.com/about/privacy/your-info. Facebook does not offer a single opt-out facility, instead you can manage your privacy settings here: https://www.facebook.com/settings/?tab=privacy, or you can Logout of Facebook manually to prevent these features working on this, or any other website, without you being asked to log in first. Information on deleting or controlling cookies is available at http://www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. You are not required to register with us in order to use our site. In order to take advantage of on-line offers or to subscribe to receive future news and offers from us we ask you to provide your personal details (email, name, address etc). Quality Finish Patisserie may store this information and use it to contact you with news, information and special offers from Quality Finish Patisserie. You can choose not to receive such information by writing to us at the address below. Quality Finish Patisserie will only contact you by email if you have indicated that you are happy for us to do so, and we will not pass your email address to any other company for marketing purposes. Details of how to unsubscribe from emails will be included with each email we send you.

If you believe that any of the information we hold on you may be incorrect, or if you have any questions about this privacy statement, you can contact:
Marketing Department Quality Finish Patisserie, Unit 76, Basepoint Enterprise Centre, Anderson’s Road, Southampton, Hampshire SO14 5FE.

GDPR Policy

The Basics
GDPR is a new European law coming into effect May 25, 2018, protecting the rights and freedoms of EU individuals with respect to their personal data.

What data does it cover?
Personal data of EU individuals. Personal data is data that can be linked to an identified or identifiable person. It includes direct identifiers (e.g., name and email) and indirect identifiers if they can be used to identify a person (e.g., IP address and online identifiers).

What types of processing does it cover?
All types, whether or not automated, such as the access, collection, storage, retrieval, use, disclosure or erasure of personal data.

Does it cover citizens of the United Kindgom?
Yes, the UK will still be a part of the EU when GDPR comes into effect and the UK government has stated that it will comply with the GDPR and that such compliance will not be affected by Brexit.

About this policy
Quality Finish Patisserie is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
You use our website (www.qualityfinish.co.uk)
You make a purchase on our website.
You make enquiries on our website.
When you sign up to marketing emails.

Definition of Personal Data
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site. By providing your personal data, you agree that we can use your personal data in accordance with this policy. Ensure you understand this policy in its entirety and take your time to read it.

Who are we?
Our registered head office address is: Quality Finish Patisserie, Unit 76, Basepoint Enterprise Centre, Anderson’s Road, Southampton, Hampshire SO14 5FE.
How do we collect information from you?
We collect information from you:
When you make a purchase.
Make an enquiry.
When you sign up to marketing emails.

When you access our site:
There is “Device Information” about your computer hardware and software that is automatically collected by Quality Finish Patisserie.
This information can include:
Device type (e.g. mobile, computer, laptop, tablet)
Cookies
Operating system
IP address
Browser type
Browser information (e.g., type, language, and history)
Domain names
Access times
Settings
Referring website addresses
Other data about your device to provide the services as otherwise described in this policy.

How is your information used?
Our use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
Send you service emails.
Improve our products and services.
Send marketing communications if you have opted in to receive them.
We may use the information to customise the website according to your interests.

Who has access to your information?
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation. We will only share your information with companies if necessary to deliver services on our behalf. For example service providers, third-party payment processors, and other third parties to provide our sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law. Third parties whose content appears on our Site may use third-party Cookies, as detailed below. Please refer to ‘Use of Cookies’ for more information on controlling Cookies. Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties. You may choose to restrict the collection or use of your personal information at any point. Please refer to the Your Choices section of this Privacy Policy for details.

How and where do we store data?
We only keep your personal data for as long as we need to in order to use it as described in this privacy policy, and/or for as long as we have your permission to keep it.

Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Your choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at sales@qualityfinish.co.uk. You have a right to request a copy of the personal information that Quality Finish Patisserie holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: sales@qualityfinish.co.uk You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

Security
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

Use of ‘cookies’
Like many other websites, we use cookies. We use them to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a web page server which allows the website to recognise you when you visit. Cookies only collect data about browsing actions and patterns, and do not identify you as an individual.

We use cookies for the following purposes:
Authentication, personalisation and security: cookies help us verify your account and device and determine when you log in, so we can make it easier for you to access the services and provide the appropriate experiences and features. We also use cookies to help prevent fraudulent use of login credentials. Performance and analytics: cookies help us analyse how the services are being accessed and used, and enable us to track the performance of the services. For example, we use cookies to determine if you viewed a page or opened an email. This helps us provide you with information that you find interesting. We also use cookies to provide insights regarding your End Users and your sites’ performance, such as page views, conversion rates, device information, visitor IP addresses, and referral sites. Third Parties: Third Party services may use cookies to help you sign into their services from our services. We also may use third-party cookies, such as Google Analytics, to assist with analysing performance. Any third party cookie usage is governed by the privacy policy of the third party placing the cookie. Opting Out: You can set your browser to not accept cookies, but this may limit your ability to use the services. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

What happens if our business changes hands?
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part. The new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us. In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.

Contact Information
Quality Finish Patisserie welcomes your comments regarding this Privacy Policy. If you believe that the Quality Finish Patisserie has not adhered to this Privacy Policy, please contact the Quality Finish Patisserie GDPR team at sales@qualityfinish.co.uk. We will aim to use commercially reasonable efforts to promptly determine and remedy the problem.